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    Privacy policy

    This privacy policy sets out how MEDSMART uses and protects any information that you give MEDSMART when you use this website.

    MEDSMART is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

    MEDSMART may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.01.2019.

    What we collect

    We may collect the following information:

    • Name and job title
    • Contact information including Mobile Number & email address
    • Demographic information such as postcode, preferences and interests
    • Other information relevant to our nature of the business and customer surveys and/or offers

    What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below:

    Medsmart Logistics Private Limited

    Door No. 93, Ground Floor, Mount Road, Guindy, Chennai, Tamilnadu- 600032

    Tel: +91-044-22350612/613 | E-mail : [email protected]

    CANCELLATION, RETURN AND REFUND

    Cancellation Policy

    MEDSMART believes in helping its customers as far as possible, and has therefore a customized cancellation policy. Under this policy:

    • Cancellations will be considered only if the request is made within 24 hours of placing an order.
    • There is no cancellation of orders placed under the Same Day Delivery category.
    • No cancellations are entertained for those products that the MEDSMART marketing team has obtained special orders or exclusive items etc. These are limited occasion & exclusive/customized offers and therefore cancellations are not possible.
    • MEDSMART does not accept cancellation requests for critical items like I. V. Fluids and a listed category products. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

    Return & Refund Policy

    There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Costumer Service number 044-22350612/13 or E-mail : [email protected]

    The return process of the product can be restricted depending on the nature and category of the product. Conditions for return:

    • Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
    • Products/Items should be UNUSED.
    • Products should be returned in their original packaging along with the original price tags, labels and invoices.
    • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

    Refunds:

    We will process the refund after receipt of the product by MEDSMART or its business partner. Refund will be processed based on the mode of payment of the order

    • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
    • Orders paid by net banking accounts will be credited back to bank account.
    • For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.

    TERMS AND CONDITIONS

    Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MEDSMART 's relationship with you in relation to this website.

    The term 'MEDSMART ' or 'us' or 'we' refers to the owner of the website whose registered office is at Door No. 93, Ground Floor, Mount Road, Guindy, Chennai, Tamilnadu- 600032

    Our company registration number is CIN-U52609TN2016PTC115288. The term 'you' refers to the user or viewer of our website.

    The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.
    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
    • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • You may not create a link to this website from another website or document without MEDSMART's prior written consent.
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

    SHIPPING AND DELIVERY

    • MEDSMART is not liable for any delay in delivery by the courier/transport company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).
    • MEDSMART is in no way responsible for any damage to the order while in transit to the buyer.
    • While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
    • Please note all items (including free/scheme goods if any) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
    • Free Shipping for orders above value Rs 5000/- to all serviceable locations. Premium and priority deliveries freight and forwarding charges as actuals will be charged extra.
    • DD/Cheque on Delivery option available
    • For domestic buyers, orders are shipped through registered domestic courier/Transport companies and /or speed post only. Orders are shipped within 7 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier/Transport Company / post office norms.